Policies
Return & Refund Policy
Last updated: 7 October 2026
We want you to love what you ordered. If something is not right, you can return it for a refund or exchange it for another size or colour within 7 days of delivery.
What can be returned
- Items must be unused, unwashed and unaltered, with all original tags and packaging.
- Not returnable: custom-stitched or altered pieces and items bought on final sale.
How to request a return or exchange
- Open your order in My Account (or find it on the Track Order page with your order number and email) and choose Return or exchange.
- Pick the items, tell us the reason and, for an exchange, the size or colour you would like.
- We reply within 1–2 working days. Once approved, we arrange a pickup from your address or share where to send the parcel.
Refunds
- Refunds are processed after the returned items reach us and pass a quality check, usually within 2 working days of arrival.
- Online payments (UPI, cards, netbanking, wallets) are refunded to the original payment method. Banks usually take 5–7 working days to show the credit.
- Cash on Delivery orders are refunded by UPI or bank transfer to the details you share with us.
- Delivery charges are refunded only if the item reached you damaged, defective or different from what you ordered.
Exchanges
Exchanges are free and depend on stock. When we receive your item, we send the new size or colour as a new order at no cost, with its own tracking. If the size you want is sold out, we refund you instead.
Damaged, defective or wrong item
Prints and hand-finished details such as gota work can vary slightly from piece to piece; these are not defects. If your item arrives damaged, defective or is not what you ordered, write to us within 48 hours of delivery with photos (an unboxing video helps), and we will replace it or refund you in full, including delivery charges.
