Policies

Cancellation Policy

Last updated: 7 October 2026

Cancelling your order

• Cash on Delivery orders can be cancelled from My Account (or the Track Order page) until the order is shipped. You will get an email confirming the cancellation.
• Prepaid orders (UPI, cards, netbanking, wallets) can be cancelled until they are shipped: write to us from the Contact page with your order number. The full amount is refunded to the original payment method within 5–7 working days.
• Once an order has shipped it can no longer be cancelled. You can still return or exchange it after delivery under our Return & Refund Policy.

Unpaid orders

If an online payment does not go through, the order stays unpaid and is cancelled automatically after a short while, so the items go back into stock. You can place the order again at any time.

Cancellations by ADHISA

Very rarely we may need to cancel an order, for example if an item goes out of stock after you order it, if there is a pricing error, if we cannot deliver to your pin code, or if an order looks fraudulent. We will always tell you by email, and any amount paid is refunded in full.